Ingrid Ndzangu

Designer - Virtual Assistant - Customer Support
About me

I am a motivated and skilled professional who is passionate about driving change and growth within an organization.

With a sharp eye for design and an innate knack for technology, I am always seeking new ways to create beautiful websites and streamline business processes using no-code platforms. I enjoy learning and mastering new technologies.

As a seasoned professional with 5 years of experience in design, customer support, and operations roles, I have a proven track record of success in a variety of industries.

In the construction industry, I excelled as an architectural intern, leading a government office building project (with supervision) and designing a building that the client loved.

During my time in the retail and tech industry, I honed my customer support skills, training up to 10 new hires at a time while contributing to scaling the team to over 100 representatives. I accomplished this while working for a large online marketplace company, where I gained invaluable experience managing customer interactions at scale.

Most recently, I have been working in the beauty and skincare industry as an operations associate, where I have helped mold and define the business strategy. I am currently working on the implementation of this strategy to ensure brand recognition and competitive advantage.

My Values
Integrity
Honesty
Adaptability

Services

Virtual Assistant

Administrative tasks
Setting up platforms
Research and planning
E-commerce management
Content creation
Customer support
Social media replies
Automation setup

Customer Support

Customer Support

Phone, email, and chat support
Social Media replies
E-commerce tasks
Uploading and listing content

Web Design

Web Design

Design and development
Responsive design
Website redesign
Maintenance and updates
Technical support
(Troubleshooting)

My Certificates

Social Proof

Don't just Take my word, Read what others have to say.

"Ingrid is an energetic person and pleasant to work with. She uses her own initiative to solve problems and delivers on time and good quality work".

Gustav van de Westhuysen

Supervisor, Delta Built Environment Consultants

Let me be your secret weapon!
With a passion for delivering user-first solutions that adapt to the end user's needs, I can help bring your ideas to life and tackle everything from scheduling to brainstorming and content creation.

Let's collaborate and make your vision a reality.
Let's Collaborate